Citizens of Nizhny Novgorod briefed on their options when faced with delays
In Russia, the rights of passengers during flight delays are protected by Rospotrebnadzor, the federal consumer rights authority. According to Rospotrebnadzor, passengers are entitled to compensation and assistance depending on the length and cause of the delay.
When a flight is delayed, passengers can expect the following services:
- After two hours of waiting, the carrier must provide two free calls or emails.
- After four hours, the carrier must provide hot meals.
- After eight hours during the day or six hours at night, the carrier must provide hotel accommodations and airport transfers.
These services are contingent on the duration of the delay. Furthermore, additional services such as baggage storage, a room for mothers and children, refreshments, and more free calls or emails may also be provided, although the specifics depend on the airline and the duration of the delay.
Passengers can demand a penalty from the airline for flight delays, at a rate of 100 rubles per hour, but it cannot exceed 50% of the ticket price. If a flight is significantly delayed or cancelled, passengers can either request a refund or alternative transportation to their destination within reasonable timeframes.
Passengers are also entitled to compensation for damages and distress caused by flight delays, such as missed tours or connecting flights. To claim compensation, passengers must submit a complaint to the airline and provide documents proving the damages.
If the airline can prove that the delay was due to objective reasons, such as aircraft malfunction, it may avoid paying the penalty. However, if passengers feel their rights have been violated, they can file a complaint with Rospotrebnadzor.
For precise legal standards, passengers should refer to the Russian Air Code and regulations of the Federal Air Transport Agency (Rosaviatsiya). Rospotrebnadzor’s official guidance on passenger rights and complaint filing procedures is also a valuable resource.
In summary, passengers on delayed flights in Russia have rights to compensation, assistance, and complaint filing through Rospotrebnadzor. However, the exact compensation terms depend on the circumstances of the delay and applicable regulations.
- Despite the flight delay issues being beyond his control, he might still be upset about having to miss his planned travel and lifestyle changes, saying, "I'm not gonna do this," referring to adapting to unexpected finances during the delay.
- In the midst of dealing with flight delays and unforeseen expenses, passengers can consider incorporating their travel costs into their financial planning, ensuring a smoother lifestyle transition upon their destination.
