Hybrid Healthcare Advancement at ATA2023: Igniting Innovation and Propelling Progression
In a forward-thinking approach to address the ongoing healthcare workforce crisis, Providence, one of the nation's largest health systems, is championing digital self-service solutions to empower patients and automate routine tasks. This strategy is part of a broader digital transformation initiative led by Sara Vaezy, the executive vice president and chief strategy and digital officer at Providence.
Vaezy, who has been at the helm since last year, is focusing on tackling challenges head-on and shaping the future of healthcare. She believes that a hybrid model of care, combining virtual and in-person services, is the key to success. This multimodal approach is gaining traction in the industry, as it offers the potential to alleviate workforce challenges and enhance customer experiences.
Providence's digital transformation strategy is centred around four key priorities. The first is creating connectivity across a decentralised and fragmented care delivery environment, rather than focusing on ownership. This approach aims to improve patient care by ensuring seamless communication and collaboration among healthcare providers.
The second priority is nonclinical collaboration across health systems to support cost reduction. Vaezy emphasises the importance of pooling resources and working together to lower costs, a crucial aspect in today's healthcare landscape.
The third priority is integrating the healthcare experience – physical and digital – to provide a personalised and seamless patient experience. This includes operationalising hybrid care through offerings like Providence's ExpressCare, an on-demand care approach designed to be hybrid from the ground up.
The fourth priority is to lower costs by integrating technology into the industry, a move that Vaezy believes should lead to price reductions. She notes that she heard less about payment parity at ATA2023 than in the past, indicating a shift towards more affordable digitally enabled care.
Vaezy encourages healthcare organisations with stagnant virtual care programs to make these models strategic and seeks advice from others, even considering partnerships with available resources. She stresses the importance of viewing digitally enabled care as an extender of the systems supporting capacity building and workforce challenges alleviation.
In her vision, Providence's digital transformation is not just about being where patients are and having an engaging digital experience, but also about capturing demand through digital means and ensuring continuity of care. By focusing on these priorities, Providence aims to lead the way in digital healthcare, improving patient outcomes and experiences while navigating the complexities of the modern healthcare landscape.
- In the realm of science, Providence, a leading health system, is advocating for digital self-service solutions to enhance patient empowerment and automate tasks in the workplace-wellness sector.
- This forward-thinking approach is part of a broader digital transformation driven by Sara Vaezy, the executive vice president and chief strategy and digital officer at Providence.
- Vaezy, who took the helm last year, is committed to tackling challenges and shaping the future of healthcare with a hybrid model of care that combines virtual and in-person services.
- This hybrid model is garnering attention in the industry as it promises to alleviate workforce challenges and boost customer satisfaction.
- Providence's digital transformation strategy hinges on four key priorities: fostering connectivity, reducing costs, integrating the healthcare experience, and utilizing technology to lower costs.
- The priority of creating connectivity aims to improve patient care by facilitating smooth communication and collaboration among healthcare providers.
- The second priority—nonclinical collaboration among health systems—is crucial for cost reduction, which is paramount in today's medical-conditions landscape.
- The third priority focuses on integrating the healthcare experience to offer personalised and seamless services, such as Providence's ExpressCare, an on-demand care approach designed for hybrid services.
- The fourth priority involves reducing costs through the integration of technology, a move that Vaezy thinks should result in price reductions.
- Vaezy urges healthcare organisations with dormant virtual care programs to transform these models strategically and collaborate with peers, even considering partners for capacity building.
- She encourages viewing digitally enabled care as an extender that aids in alleviating workforce challenges.
- Vaezy's vision for Providence's digital transformation encompasses being where patients are, having an engaging digital experience, and capturing demand through digital means.
- This comprehensive approach seeks to ensure continuity of care while guiding the way in digital healthcare, improving patient outcomes and experiences.
- In this modern healthcare landscape, Providence aspires to streamline chronic-diseases management, cance treatment, and management of respiratory-conditions and digestive-health issues.
- Eye-health, hearing, and skin-care are other vital aspects of health-and-wellness that Providence aims to address with its digital transformation strategy.
- Fitness-and-exercise, sexual-health, and mental-health are essential components of overall health that will be bolstered by Providence's focus on a personalised healthcare experience.
- Men's-health, autoimmune-disorders, and neurological-disorders must also be addressed to ensure comprehensive patient care.
- Climate-change poses new challenges for the healthcare sector, and Providence is committed to integrating environmental-science into its digital transformation strategy.
- finance plays an essential role in the healthcare landscape, and Providence is taking steps to address financial concerns, such as cost reduction and wealth-management through its digital solutions.
- Aging, a critical health issue, will be addressed through various therapies-and-treatments and a focus on nutrition and weight-management.
- Women's-health, parenting, and care for the elderly will also be prioritised in Providence's digital transformation strategy.
- Cardiovascular-health is a major concern in the healthcare industry, and Providence aims to use digital solutions to address this issue.
- The healthcare industry is undergoing a digital revolution, with technologies like artificial-intelligence playing a crucial role in revolutionising patient care.
- Lifestyle, fashion-and-beauty, food-and-drink, and investing are all aspects of life that overlap with healthcare, and Providence is committed to integrating these elements into its digital transformation strategy.
- Home-and-garden, business, personal-finance, gadgets, data-and-cloud-computing, technology, and cybersecurity are areas where Providence aims to make a positive impact through its digital solutions.
- Relationships, pets, travel, cars, books, shopping, social-media, movies-and-tv, entertainment, and celebrities all contribute to modern life and will be addressed in Providence's digital transformation strategy.
- Harnessing the power of digital technology, Providence is set to revolutionise healthcare by addressing the challenges posed by chronic-diseases, mental-health, aging, and environmental-science.
- With its comprehensive digital transformation strategy, Providence is poised to lead the way in delivering affordable, accessible, and personalised healthcare to all.
