Indigo Airlines Responds After Video Shows Passenger Being Refused Boarding
In a recent turn of events, a marketing strategist based in Manali, Manisha, found herself stranded at the Delhi airport due to an overbooked IndiGo flight. The incident, which occurred at the Delhi airport, has sparked controversy and raised questions about the airline's prioritisation of passengers.
According to reports, Manisha had a confirmed ticket for the flight in question but was unable to receive a boarding pass despite completing online check-ins. An IndiGo employee reportedly directed her to customer service, claiming her seat had not been assigned. In a video that went viral on Instagram, Manisha expressed her frustration at being unable to board her flight for her sister's wedding, accusing IndiGo of causing "sheer torture" and criticising its customer service.
The video, which has since been deleted from Manisha's Instagram account, led to a public outcry and prompted IndiGo to respond to Manisha's concerns. The airline reached out to Manisha and helped settle the dispute, offering her a voucher and the next best ticket from IndiGo before rebooking her onto a flight the next day. IndiGo also expressed appreciation for Manisha's cooperation and commitment to ensuring a hassle-free travel experience.
However, Manisha was not satisfied with the response and expressed her frustrations on Instagram, questioning IndiGo's prioritization of passengers who booked at higher fares. The incident, while not uncommon in the airline industry, has raised concerns about the treatment of passengers and the importance of clear communication and transparency in such situations.
Despite the incident, IndiGo continues to be one of the leading airlines in India, known for its affordable fares and extensive network. The airline has yet to comment on the specifics of the incident involving Manisha, but has emphasized its commitment to customer satisfaction and ensuring a smooth travel experience for all its passengers.
As of now, the search results do not provide more details or context about this incident. It remains to be seen how IndiGo will address the concerns raised by Manisha and other passengers in similar situations.
- Manisha, a marketing strategist from Manali, was disappointed with IndiGo's prioritization of passengers, as she found herself stranded at the Delhi airport due to an overbooked flight, and questioned the airline's policies in a viral video on Instagram.
- In the midst of general news and crime-and-justice headlines, the lifestyle section of newspapers was filled with discussions about Manisha's experiences with the airline, and her criticism of IndiGo's customer service.
- The controversy surrounding Manisha's experience with IndiGo has shown the importance of clear communication and transparency in the Bollywood star's lifestyle, Travel, and career, setting a precedent for other airline companies in India to follow.
